Shipping policy
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Processing times may be extended during periods of high demand.
2. Shipping Times
Estimated shipping times are between 5–12 business days after processing, depending on the destination and shipping method selected.
These timeframes are estimates and are not guaranteed.
3. Shipping Delays
We are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather or natural events
- Incorrect or incomplete shipping addresses
4. Tracking Information
Tracking details will be provided once your order has shipped. It is the customer’s responsibility to monitor shipment progress.
5. Lost or Stolen Packages
We are not liable for lost or stolen packages once marked as delivered by the carrier. Customers must contact the carrier directly to file claims.
6. Incorrect Address
If an incorrect shipping address is provided, we are not responsible for replacement or refund. Orders returned due to incorrect address may incur reshipping fees.